Returns & Exchanges – James Michelle
Returns & Exchanges
Returns & Exchanges
We want you to love your James Michelle pieces. If something isn't quite right, we offer returns on eligible items for a refund, exchange, or store credit.
Return Requirements
To be eligible for a return or exchange:
- Returns and exchanges must be initiated within 30 days of the order date.
- Items must be clean, unworn, and free from any signs of wear or damage.
- Sets must be returned or exchanged as a complete set. Individual pieces from a set cannot be returned separately.
How to Start a Return or Exchange
All returns and exchanges must be initiated through our return portal:
To get started, you'll need your order number and the shipping ZIP code used on your order. Once your return is approved, follow the instructions provided in the portal to send your items back.
Please note: Returns sent outside of our return portal may not be accepted or processed. James Michelle is not responsible for packages sent back without an authorized return. Please do not mail items to any address without first starting your return through the portal.
Processing Time
Once we receive your return, please allow up to 7 business days for it to be processed.
Return & Exchange Fee
A $6 return/exchange fee applies to all returns and exchanges.
Final Sale Items
The following items are final sale and are not eligible for return, exchange, or store credit:
- Final Few
- Fine & Demi Fine Jewelry
- Gift Cards
Warranty Policy
We offer a 1 Year warranty covering material and workmanship defects on all jewelry, along with a lifetime color warranty for all products. This warranty excludes lost items, normal wear and tear, and damage from improper use or storage. Fine/Demi-Fine jewelry includes a lifetime warranty with repair or replacement for material or workmanship issues. For warranty requests, please email love@jamesmichelle.com.